At Omniya, we deeply value our beautiful and loyal clients. As our schedule fills up quickly, it’s important that all appointments are properly booked and managed to ensure everyone gets the time and attention they deserve.

OMNIYA DEPOSIT, CANCELLATION, LATE ARRIVAL & PAYMENT POLICY

1. Deposit Requirement

1.1. A $50 deposit is required for all bookings, regardless of treatment type.

1.2. This deposit secures your appointment time:

• Is applied toward your treatment total on the day

• May be transferred to a future appointment if rescheduled within the permitted notice period

1.3. Appointments are not confirmed until the deposit has been received.

1.4. We reserve the right to store a card on file to enforce our cancellation and no-show policy.

2. Cancellation & Rescheduling Policy

2.1. We require a minimum of 48 hours’ written notice to cancel or reschedule your appointment.

2.2. If you cancel or reschedule:

• 2.2.1. More than 48 hours prior → Your deposit may be transferred to a new booking.

• 2.2.2. Within 48 hours to 3 hours prior → Your $50 deposit will be forfeited.

• 2.2.3. Within 3 hours of your appointment or fail to attend (no-show) → 100% of the treatment fee will be charged.

2.3. Outstanding balances must be paid before future bookings can be made.

2.4. Repeat late cancellations or no-shows may result in refusal of future services.

3. Late Arrival Policy

3.1. If you arrive late, our technicians will do their best to accommodate you.

3.2. However:

• 3.2.1. If your appointment is scheduled back-to-back with other clients, we cannot guarantee the full treatment can be completed.

• 3.2.2. Treatment adjustments are at the discretion of your Omniya technician.

• 3.2.3. Full treatment fees still apply, even if the service time is reduced due to late arrival.

3.3. Arrivals more than 15 minutes late may be treated as a no-show if the appointment cannot proceed.

4. Communication Policy

4.1. All cancellations or changes must be made in writing via SMS or email only.

4.2. Messages sent via Instagram, Facebook, TikTok, or other social media platforms are not accepted.

4.3. A cancellation is only valid once a confirmation reply has been received from our team.

4.4. We are not responsible for missed messages sent outside of approved communication channels.

5. Payments

5.1. Full payment is due at the end of your service.

5.2. We accept:

• Cash

• Card

• Afterpay

• Please note we do not accept American Express

5.3. Failure to finalise payment may result in recovery action and restriction from future bookings.

6. Emergencies & Discretion

6.1. We understand that genuine emergencies happen.

6.2. Exceptions to this policy are strictly at management discretion and may require supporting documentation.

7. Authorisation & Agreement

7.1. By booking with Omniya, you:

• Authorise us to charge any applicable cancellation, late cancellation, or no-show fees in accordance with this policy.

• Acknowledge that you have read, understood, and agreed to this policy.

• Accept that full treatment fees apply where stated above.

7.2. By proceeding with your booking, you confirm your agreement to these terms.